Amazon Web Services outage brings some delivery operations to a standstill


Amazon’s cloud computing unit on Tuesday was hit with an outage that took down some websites and services.

A notice on Amazon Web Services’ status page said it was experiencing problems with certain APIs and the AWS Management Console. The issues are impacting AWS’ main US-East-1 region hosted in northern Virginia, so not all users may be experiencing outages.

The outage began on Tuesday evening, AWS said in an updated notice that many of the underlying issues causing the outage had been mitigated.

“We are seeing improvement in availability across most AWS services,” the notice stated. “We continue to work toward full recovery for all impacted AWS Services and API operations.”

Among the services that reported issues as a result of the outage were Disney’s streaming subscription service, Disney+, Netflix, Slack, Ticketmaster, stock trading app Robinhood, and Coinbase, the largest cryptocurrency exchange in the US.

The outage also brought down critical tools used inside Amazon. Warehouse and delivery workers, along with drivers for Amazon’s Flex service, reported on Reddit that they couldn’t access the Flex app or the AtoZ app, making it impossible to scan packages or access delivery routes.

In a statement, Amazon spokesperson Richard Rocha confirmed Amazon’s warehouse and delivery operations were experiencing problems as a result of the AWS outage. Rocha added that the company is “working to resolve the issue as quickly as possible.”

Amazon didn’t respond to questions about how many warehouses and delivery stations were experiencing issues as a result of the outage.

Amazon sellers also reported they were unable to access Seller Central, an internal website used to manage customer orders.

The outage is hitting Amazon’s retail operations at a particularly inconvenient time. The company is in the middle of “peak season,” when holiday shoppers place a flurry of orders and the e-commerce giant is under immense pressure to make sure their packages arrive on time.